Thank you for using www.qstore.com.cy

Please read these Terms carefully. They cover any product order made within our website.

BY ACCESSING OUR WEBSITE AND/OR PLACING ORDERS, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THESE TERMS AND CONDITIONS, IN THE PRIVACY POLICY AND IN THE RETURNS AND CANCELLATION POLICY.

 ACCOUNT

Eligibility

Accessing our site and viewing our products and services does not require any registration.

However, if you decide to buy any product from our website you will need to become a registered user (which is totally free).

In order to register to www.qstore.com.cy, you must:
- Complete the registration process;
- Agree to our Terms; and
- Provide true, complete, and up-to-date contact information.

By using our website, you represent and warrant that you meet all the requirements listed above, and that you won’t use our website in a way that violates any laws or regulations.

We may refuse service, close accounts of any users, and change eligibility requirements at any time.

Account and Password

You’re responsible for keeping your username and password confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You should immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password.

You can review the personal information you have provided us and make any desired changes to such information, or to the settings, at any time by logging in to your account on our website.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms and Conditions or any other applicable guidelines or policies.

PURCHASES

Pricing and Availability

All prices are inclusive of legally applicable VAT, according to the current VAT legislation.

Prices listed on our website can be changed at any time without any notice.
All product offers are valid until stock lasts.

We list availability information for products sold on our website, on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or by phone as soon as possible if any products in you order turn out to be unavailable and you will not be charged for those products.

Product information

Unless expressly indicated otherwise, we are not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Colors may also differ. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact us. Content on this website is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. We don’t accept liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

Payments

We will never ask for any financial information, such as your bank account number, credit card numbers, or any other information related with financial data.

All payments are performed by credit card using a secure Gateway checkout page provided by JCC Payment Systems Ltd.
When you are about to pay, you will be redirected to the JCC secure Gateway checkout page, enter your payment details and perform the payment and then redirected back to our website to view your order receipt.

Delivery and Pick-up

We will deliver only within the island of Cyprus and will do so for all weekdays, except Sundays and holidays.

We currently offer 3 ways of delivering our products to you:
- Pick-up from any of our shops (FREE)
- Pick-up from any pick-up office of the Courier company who will take responsibility for the delivery.
- Home Delivery, using the Courier Company who will take responsibility for the delivery. Except some remote areas

We will do our best to deliver your product within 1-3 working days.
Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We cannot take responsibility for order and delivery delays outside our liabilities or for delays that occur as a result of Acts of God (like fire, flood, earthquake, storm, or other natural disaster), war, invasion, civil war, rebellion, riot, terrorist activities, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

ALTHOUGH WE WILL NEVER DISPATCH A PRODUCT IN DAMAGED PACKAGING, UPON DELIVERY OR PICK-UP, PLEASE ALWAYS CHECK CAREFULLY AND MAKE SURE THAT THE EXTERNAL PACKAGING AND THE ADHESIVE STEPHANIS-SIGNED TAPE ARE INTACT, TO AVOID RECEIVING A FAULTY OR NON-FULLY FUNCTIONING PRODUCT.
AFTER YOU SIGN TO RECEIVE THE PRODUCT, YOU ACCEPT THE PRODUCT AS IT IS AND YOU HAVE NO CLAIM REGARDING THE PACKAGING AND THE GENERAL CONDITION OF THE PRODUCT.

Order cancellation and Returns

RETURNS POLICY

Returns

Please use the following scenarios accordingly:

Scenario 1 - Unopened, unused, in its original packaging

Return at Q Electrostore shop within 7 working days from delivery or pickup date, along with the receipt of purchase.

In case of purchase from our online shop you can return at Q Electrostore shop within 14 working days from delivery or pickup date, along with the receipt of purchase.

The product can be exchanged with voucher of equivalent value or with other product of equivalent value.

In case of purchase from our online shop, you can receive a refund for the value of your purchase.

Scenario 2 - Opened, unused, in its original packaging

Return at Q Electrostore shop within 7 working days from delivery or pickup date, along with the receipt of purchase.

In case of purchase from our online shop you can return at Q Electrostore shop within 14 working days from delivery or pickup date, along with the receipt of purchase.

The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with the exchange.

The product can be exchanged with voucher of equivalent value or with other product of equivalent value.

In case of purchase from our online shop, you can receive a refund for the value of your purchase.

Scenario 3 - Faulty or not fully functioning

Return atQ Electrostore shop, along with the receipt of purchase and its original packing.

The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with exchange or repair.

The product can be exchanged with the same product or other product of equivalent value.

If the product needs to be repaired we will inform you about the available options you have.

In any case we may request from the customer to allow a reasonable period of time for us to carry out any technical inspection to the product.

We will NOT charge you for inspection fees in any case.

Where to return your products

You can return your products, at Q Electrostore shop Monday to Friday, from 09:00 to 14:30.

CANCELLATION POLICY

How to cancel an online order

If you have chosen to Pick-up from Q Electrostoreshop, you can cancel your order at any time up to 2 working days, after the order confirmation date, by calling to our shop.

If you have chosen the Home Delivery or the Pick-up from pick-up office of the Courier Company, you can cancel your order at any time before the product is handed to the delivery service.

After the dispatch of the product, your order status will automatically update and you will no longer be able to cancel your order.

You can of course, return the product you bought following our Returns Policy as described above.

Please review our Returns & Cancellation Policy which applies to all products sold by our website.

Children

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use our website with the involvement of a parent or guardian.

Changes to our Terms and Conditions

We reserve the right to change or update our Terms and Conditions. We will however post any changes on this page.